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The Innovators in the Hawaiian Hospitality

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Top Destinations: Big Island , Maui , Kauai , Oahu, Waikiki , Molokai

Career Opportunities

Join Our Team. Let's Work Together

Castle Vacation Rentals is not only in the business of providing dream vacations, but we also provide dream jobs. Castle offers you the chance to work for the innovative leader in the Hawaiian Vacation Rental industry, in an environment that encourages growth. 

The kind of job where you're constantly evolving, adapting, and taking on new challenges - Joing Us Today and be part of shaping the future of the Hawaiian vacaiton Rental Market.

Competitive Benefits Package

We offer a competitive salary, paid vacation, health insurance, 401k, employee room discounts, and more! 

Positive Work Environment

We encourage your long-term growth and development. We’ll give you the tools you need to be successful. 

Innovative and Progressive 

We pride ourselves on our innovative approach in the marketplace. 

Job Openings

Sr. Vice President of Sales & Marketing

 We have an exciting leadership position open in our Sales and Marketing division for an experienced Senior Vice President of Sales & Marketing. The SVP of Sales and Marketing will spearhead the continued development and growth of our two distinct hospitality brands - Castle Resorts & Hotels and Castle Vacation Rentals Hawaii. 

DETAILS:

Employee Type: Full-Time Employee 

Location: Honolulu, Oahu

Education Required: Bachelor's Degree or equivalent. Master's Degree preferred.

Salary: Based on experience

Job Description: 

 

The position will report directly to the President & Chief Executive Officer in our Honolulu Corporate Headquarters and lead a team of hospitality sales and marketing professionals to manage, plan, direct and implement the sales and marketing activities for two separate, yet connected brands – Castle Resorts & Hotels and Castle Vacation Rentals Hawaii.

Responsible for the strategic planning, development, implementation, monitoring and reporting of all Castle sales and marketing activities for each brand and individual properties/market segments to meet and exceed revenue objectives. Experience with the vacation rental and resort condominium markets are key.

Areas of responsibility include, but is not limited to brand strategy, strategic planning, sales management, advertising, CRM strategies, technology, public relations, pricing strategies, promotions, electronic distribution, reservations and integrated marketing initiatives.

Position is a member of the Senior Management Committee, which is the policy making entity of the company. Interfaces with other company disciplines including Operations, Accounting, Finance, General Counsel, Administration and the Board of Directors.

Assists in new property acquisitions and owner relations. A tough minded, results oriented, involved, communicative leadership style of management with strong planning, directing, problem identifying and solving required. Utilize a team management, participative style and approach.

Primary Responsibilities/Essential Functions

  1. Drive topline incremental revenues and maximize all ancillary fees.
  2. Develop and implement comprehensive annual market plans and marketing budgets for each company brand to meet and exceed revenue targets for all Castle properties.
  3. Develop and execute brand strategies to build brand awareness consistent with brand strategies.
  4. Manages and directs the sales, marketing and reservations team to meet and exceed targeted revenue objectives.
  5. Maintain and promote a teamwork environment with effective and clear communication amongst co-workers and direct reports.
  6. Establish specific revenue and marketing goals by market segment and distribution channel with specific objectives, strategies, tactics, measurement and budgets to achieve and/or exceed revenue targets. Develop a strategic approach to marketing with a close loop marketing process to constantly monitor progress against predetermined goals.
  7. Establish and implement a comprehensive sales and marketing management process that provides measurement, tracking and accountability of all sales and marketing activities.
  8. Participate in the Strategic Planning Committee to guide overall company strategic growth plans.
  9. Develop, execute and control annual and marketing budgets tied to strategic brand goals and objectives.
  10. Deploy ongoing product development to identify new sources of revenue and business opportunities.
  11. Develop and implement individual property market plans for priority properties and as needed, that reflect the unique market attributes and unique selling points (USP) of each property.
  12. Deploy channel distribution management to include electronic and other traditional distribution channels to optimize revenue opportunities for all Castle properties.
  13. Establish sales incentive plans tied to specific, predetermined criteria to assist in exceeding targeted revenue objectives.
  14. Develop and implement a Public Relations and Corporate Communications Plan to achieve company objectives, brand development and individual property needs.
  15. Plan, develop, implement and measure all travel trade and consumer marketing programs and initiatives to achieve revenue targets for each segment.
  16. Develop, maintain and solidify key industry relationship and partnerships to leverage for Castle marketing initiatives.
  17. Oversee trade shows, consumer shows and sales promotions with sales team on behalf of all properties and to achieve corporate objectives.
  18. Active participation in key trade organizations to provide Castle brand exposure and to identify and optimize opportunities.
  19. Establish and promote excellent owner relations through direct participation in owner meetings, written sales and marketing updates, etc.
  20. Manage the reservation department to ensure optimize efficiency for the department.
  21. Plan and coordinate sales and marketing meetings, ongoing sales and marketing reviews and other communication meetings as needed and required.
  22. Responsible for the selection, training, development, supervision, motivation, accountability and leadership of the sales, marketing and reservation staff.
  23. Develop a corporate market segmentation and distribution channel performance reporting system to develop reporting standards and performance benchmarks.
  24. Participant in new property acquisition efforts and perform as a key member of the acquisition team.
Qualifications:

Must be able to perform each essential duty satisfactorily the requirements listed below are representative of the knowledge, skill and/or ability required.

  1. Experience: Ten (10) or more years’ experience in leading, directing, planning and execution of a sales and/or marketing department at a corporate level involving hotel, vacation rental or travel industry operations. Track record of leading and inspiring teams to meet or exceed sales goals. Experience in meeting high performance sales, promotional and marketing standards. Experienced in developing and executing marketing plans and strategic planning. Must have a good working knowledge of Hawaii’s travel industry, distribution systems, hotel and the vacation rental industries. Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment. Ability to quickly evaluate alternatives and decide on a plan of action.
  2. Knowledge: Extensive knowledge of Hawaii’s hospitality industry, distribution channels and industry relationships. Exceptional verbal and written communication skills and the ability to deliver effective oral presentations to owners and internal departments. A strategic thinker and demonstrated creativity in finding ways to meet and exceed revenue and sales objectives. High degree of practical marketing experience and brand development. Knowledge in the preparation of marketing budgets and segmentation forecasts. Extensive knowledge of forecasting sales and interpreting/analyzing results to plan and conducting budgetary analysis. Extensive knowledge of sales skills, marketing skills, revenue management, recruiting, supervising, training and motivating managers. Understanding of CRES/PMS technology and third-party connectivity. Knowledge of the vacation rental industry and latest trends.
  3. Education: Extensive knowledge of Hawaii’s hospitality industry, distribution channels and industry relationships. Exceptional verbal and written communication skills and the ability to deliver effective oral presentations to owners and internal departments. A strategic thinker and demonstrated creativity in finding ways to meet and exceed revenue and sales objectives. High degree of practical marketing experience and brand development. Knowledge in the preparation of marketing budgets and segmentation forecasts. Extensive knowledge of forecasting sales and interpreting/analyzing results to plan and conducting budgetary analysis. Extensive knowledge of sales skills, marketing skills, revenue management, recruiting, supervising, training and motivating managers. Understanding of CRES/PMS technology and third-party connectivity. Knowledge of the vacation rental industry and latest trends.

How to Apply:

If you feel you have these qualities and would like to be considered for the position listed above please send your resume to amattson@castlehospitalitygroup.com

Onboarding Coordinator - Corporate Office

The Onboarding Coordinator position will support the operational functions relating to processing new units through our cross-brands, Castle Resorts & Hotels and Castle Vacation Rentals Hawaii. Tasks are highlighted below and will also include, but are not limited to, administrative duties as needed.

DETAILS:

Employee Type: Full-Time Employee 

Location: Honolulu, Oahu

Education Required: High School Diploma or equivalent preferred.

Experience: 3+ years of hospitality industry experience preferred. On the job training provided.

Job Description: 

Primary Responsibilities/Essential Functions

The functions and responsibilities include, but are not limited to:

  1. Accounting – Work in concert with accounting team to ensure all owner documentation is accurate and valid before proceeding to next steps.
  2. Operations – Build unit in property management system and coordinate with general manager on unit rating, locks, and respective amenities then complete appropriate documentation.
  3. Revenue – Coordinate inventory changes in appropriate platforms, check / audit rates and policies.
  4. Marketing & eCommerce – Coordinate photography, Matterport video and descriptions for website content.
  5. Sales and Reservations – Coordinate launch on various rental channels.
  6. Process and coordinate related documentation for any unit status changes with all respective disciplines.
  7. Other administrative duties as assigned.

Qualifications:

Must be able to perform each essential duty satisfactorily the requirements listed below are representative of the knowledge, skill and/or ability required.

  1. Proficient in Microsoft Word and Microsoft Excel programs.
  2. Strong verbal and written communication skills.
  3. Strong organizational skills.
  4. Reliable; able to multi-task and learn on the job.
  5. At least three (3) years of hospitality industry experience, mainly in corporate office environment (exposure to all disciplines).
  6. Experience with multi-tasking various items in a timely and efficient manner.

How to Apply:

If you feel you have these qualities and would like to be considered for the position listed above please send your resume to careers@castlevacationrentals.com or apply in person. Castle Hospitality Group is located at 3 Waterfront Plaza, 500 Ala Moana Blvd, Suite 555, Honolulu, Hawaii 96813 

Reservations Agent

Reservations Sales Agent needed at our Honolulu corporate office for the Castle Vacation Rentals Hawaii Reservations Department. We want you! Recently opened position in our Reservations Sales Call Center! Castle Vacation Rentals Hawaii, a fun family-oriented company, is looking for a self-motivated, sales-minded, customer-focused and detail-oriented Reservation Sales Agent to join our growing team. Develop positive relationships with guests and partners, communicate effectively on the phone and via email, and give the best possible advice and recommendations to book a Castle Vacation Rentals Hawaii vacation experience.

DETAILS:

Employee Type: Full-Time Employee 

Location: Honolulu, Oahu

Hawaii Residency Required: At Least 1 Y

Education Required: High School Diploma

Flexibility Required: Must be available weekdays, weekends & holidays

Base Pay: Salary

Job Description: 

Primary Responsibilities/Essential Functions

  1. This leadership role is key to the Castle’s success in this market and will lead and be responsible of every aspect of the day-to-day operations and P/L.
  2. The GM will work with existing Castle resources to power the brand including marketing, operations, guest communications, owner relations, and business development to exponentially grow the Castle Vacation Rental program.
  3. Primary responsibilities include but are not limited to; owner relations and communications, guest services, safety and security of the owners, guests, and employees.
  4. Must be results oriented, practice an involved, communicative leadership style of management, able to evaluate, plan, and direct to achieve goals and objectives, identify and solve problems through coordination and follow up.
  5. Must utilize a participatory team approach.
Qualifications:

Must be able to perform each essential duty satisfactorily the requirements listed below are representative of the knowledge, skill and/or ability required.

  1. At least 3 years of proven expertise and work experience in the Vacation Rental industry or equivalent entrepreneurship experience in the hospitality industry.
  2. Proven experience in ability to generate leads and close sales.
  3. College 4-year degree in Travel Industry management or Communications and/or legal preferred.
  4. Proven experience in hospitality operations including, but not limited to housekeeping, maintenance, owner relations.
  5. Solid understanding of revenue management principals, distribution channel strategies with emphasis on VR channels.
  6. Proven experience in managing operational and marketing budgets as well as overall PnL.
  7. Entrepreneur at heart with the ability and desire to work for a start-up brand with an agile approach to all aspects of the operation.
  8. Able to multi-task, prioritize projects, meet deadlines and assure high levels of quality and accuracy.
  9. Must have excellent written and verbal communication skills.
  10. Must possess great analytics and decision-making skills. Experience or willingness to work in an agile team environment.

How to Apply:

If you feel you have these qualities and would like to be considered for the position listed above please send your resume to careers@castlevacationrentals.com